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Product Support

What do I do if I receive the wrong item in my order?

If something is missing or incorrect about your order please reach out to our team via email at [email protected] and we will make it right as quickly as possible. In your email, please include photos of the item received and the name of the m

What do if my product is missing parts or arrived damaged?

If your product arrived damaged or missing parts, please email us at [email protected] and we'll make it right as soon as possible!. Please include any applicable photos and as much detail as possible about what's wrong in your email.

My lift stands are stuck in the "down" position. What should I do?

If the stands lose power they may need to be re-initialized. Follow this procedure to re-initialize them:. Please reach out to us at [email protected] if you continue to experience any issues.

Can I set my LIFT stands to different heights using the same controller?

Any LIFT stands connected to the same controller must be set at the same height. For minor height adjustments the leveling feet can be adjusted. To correct for the difference of a few inches or more, we recommend building a platform for the stand tha